Privacy Policy

1. Introduction

NexMove ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform connecting customers with independent drivers for house moving services across the United Kingdom.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

• Name, email address, and phone number
• Postal addresses (pickup and drop-off locations)
• Payment information (processed securely via Stripe)
• For drivers: driving license, vehicle registration, insurance details
• Identity verification documents (processed via Sumsub)

Location Data

We collect location data to facilitate our services, including real-time tracking during active moves. For drivers, location is collected only when online and during active jobs.

Usage Data

We automatically collect information about how you interact with our platform, including device information, browser type, and pages visited.

3. How We Use Your Information

• To provide and maintain our services
• To process bookings and payments
• To verify driver identities and qualifications
• To enable real-time tracking during moves
• To communicate with you about your bookings
• To improve our services and user experience
• To comply with legal obligations

4. Data Sharing

We share your information only as necessary to provide our services:

• With drivers (customer pickup/drop-off addresses)
• With customers (driver name, vehicle info, rating)
• With payment processors (Stripe) for secure transactions
• With identity verification providers (Sumsub) for KYC
• With law enforcement when legally required

5. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 7 years for tax purposes. You may request deletion of your account at any time.

7. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. Payment information is never stored on our servers.

8. Contact Us

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at:

Email: privacy@nexmove.co.uk
Address: NexMove Ltd, London, United Kingdom

9. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: ico.org.uk